Dynasty Paintball Return Policy

At Dynasty Paintball, customer satisfaction is our top priority. If you are not completely satisfied with your purchase, we’re here to help. Please read our return policy below to ensure a smooth return process.

Return Eligibility

1. Eligibility Period: You can return most items within 30 days of receipt for a full refund or exchange.

2. Condition of Items: Items must be in new, unused condition and in their original packaging. If items show signs of wear or have been used, they may not be eligible for return.

3. Non-Returnable Items: Certain items are non-returnable, including:

   • Customized or personalized items
   • Sale/clearance items marked as final sale/discontinued
   • Gift cards
   • Club Memberships/Membership gifts

How to Initiate a Return

1. Contact Us: To initiate a return, please contact our customer service team at [dynastypaintballclub@gmail.com] or [(415) 324-4050] to request a return authorization (RA) number and get instructions for your return.

2. Prepare Your Return: Carefully package the item you are returning, including all original packaging and accessories.  Include the original receipt or sales order or a note with your order number, shipping address and contact info and the reason for return or exchange.

3. Shipping the Return: Send the item back to us using a trackable shipping service. You are responsible for the return shipping costs unless the item was defective or we made an error with your order.

4. Return Address: Please ship returns to the following address:

Refund Processing

Once we receive and inspect your returned item, we will process your refund to the original payment method within 5-10 business days. Please note that depending on your bank, it may take additional time for the funds to reflect in your account.

Exchanges

If you need to exchange an item for the same item or a different size/color, please follow the return process above.  Please contact us at the Dynasty Store to ensure that we have the replacement product you are looking to exchange for.

Damaged or Defective Items

If your item arrives damaged or defective, please contact us immediately with your order number and a description of the issue. We’ll ensure that you receive a replacement or repair at no additional cost.  Take a photo(s) of the damage or defective area to expedite resolving the issue. 

Customer Support

If you have any questions about our return policy or need further assistance, please reach out to our customer service team at:

• Email: [dynastypaintballclub@gmail.com]
• Phone: [(415)324-4050]
• Business Hours: [Monday-Friday 10am-4pm PST]

Thank you for choosing Dynasty Paintball. We appreciate your business!